NB VORTEX provides a quality warranty period of 14 days from the date of purchase to all distributors and wholesalers. Our warranty policy applies only to those customers who purchase authentic products. If you have purchased the fake product, all support and warranty issues should be directed to your direct dealer.

How to submit a warranty claim

Please contact the store where your device was purchased, keep your proof of purchase well in case of needing warranty service.

Checklist

Before you sumbit a warranty claim, please make sure that you have the following:

1. Date of purchase is within the 14 days Warranty Period
2. Copy of receipt or proof of purchase
3. Authentic code which is located on the package

Note: If your complaint is not handled properly, please send an email to [email protected], and then we will assist you to contact local retailer for your after-sales service.